Shipping Policy

Shipping Policy
At Ajinomoto Foods North America, we understand that a seamless shopping experience includes both great products and dependable delivery. This Shipping Policy outlines how we process, ship, and handle your orders, ensuring a smooth journey from our warehouse to your doorstep.

Our Shipping Approach
We strive to make every part of your experience with us convenient and reliable, from the moment you place your order to when it arrives at your door.

To keep things simple and sustainable, we source many of our products directly from trusted manufacturers and fulfillment centers. This helps us offer the best quality products while minimizing inventory waste and lowering our carbon footprint.

This direct-to-you method ensures:

• Quick and reliable delivery of premium products

• Competitive pricing with no unnecessary retail markups

• A more eco-conscious approach to shipping

We appreciate your support for a smarter, more sustainable way of shopping.

1. Order Processing & Shipping Costs
Each order is carefully processed before shipment.

• Processing Time:
  Orders are typically processed within 2–4 business days for quality checks and packaging.

• Peak Seasons (Holidays, etc.):
  During high-demand periods, processing times may extend to 5 business days.

• Shipping Fee:
  We offer a flat-rate shipping fee of $5.99 for all orders, regardless of the destination.

2. Delivery Estimates
Since we work with a global network of fulfillment centers, delivery times can vary slightly depending on your location.

Please note, these are estimates and not guaranteed delivery dates.

3. Order Tracking
Once your order has been shipped, you will receive a confirmation email with your tracking number.

• Tracking Info:
  It may take up to 1–3 business days for tracking updates to appear.

• If updates don’t show up immediately, rest assured, your package is still in transit.

4. Customs, Duties & Taxes
For international deliveries, shipments are processed DDU (Delivered Duty Unpaid), meaning:

• Any customs duties, taxes, or import charges are the responsibility of the customer.

• Ajinomoto Foods North America cannot be held liable for any delays caused by customs procedures.

Customs fees are typically minimal for food products, but they vary by destination.

5. Modifications & Cancellations
We begin processing orders quickly to ensure fast delivery. To change your order or cancel it, please reach out to us at service@zacgcare.com within 12 hours of placing it.

• Once an order is in the processing stage, changes or cancellations cannot be made.

6. Lost or Damaged Packages
Your satisfaction is our priority. If your order encounters any issues during delivery, we’ll resolve it promptly.

• Damaged Items:
  If your package arrives damaged, please send a photo within 72 hours of receipt. We’ll send a replacement at no additional cost.

• Lost Packages:
  If your package is confirmed lost by the carrier, we will send a replacement free of charge.

Thank you for choosing Ajinomoto Foods North America. We are committed to delivering not just products, but also a seamless shopping experience.