Privacy Policy

Privacy Policy

Last Updated: February 25, 2026

At Ajinomoto Foods North America, we value the trust you place in us when visiting our website or making a purchase. This Privacy Policy explains how we collect, use, protect, and disclose your personal information when you interact with us online.

1. Information We Collect

To provide you with a smooth shopping experience and fulfill your orders securely, we collect the following information:

Information You Provide
When you:

  • Place an order

  • Create an account

  • Subscribe to our newsletter

  • Contact customer support

We may collect personal information such as:

  • Name

  • Email address

  • Shipping and billing addresses

  • Phone number

  • Payment information

Automated Information
When you browse our website, we automatically collect certain details such as:

  • IP address

  • Device and browser type

  • Usage data through cookies and other technologies (see Section 5)

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing: To complete your order, process payments, arrange shipping, and send you order confirmations and tracking updates.

  • Personalization: To improve and personalize your experience on our website and product offerings.

  • Communication: To respond to your inquiries and, if you opt-in, send you updates on new products, offers, and promotions.

  • Security & Fraud Prevention: To safeguard against fraudulent activities and unauthorized transactions.

3. Data Protection & Security

We prioritize your data security and use various measures to protect your personal information:

  • Encryption: All sensitive data, such as payment information, is transmitted using Secure Socket Layer (SSL) technology, and encrypted by our payment gateway provider.

  • Access Control: Your data is stored in secure networks, accessible only by authorized personnel who are required to keep it confidential.

  • No Card Storage: We do not store your credit card or debit card information once the transaction is completed.

4. Third-Party Disclosure

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third parties that help us operate our website or conduct business:

  • Advertising & Marketing Partners: We allow third-party partners, like Meta (Facebook, Instagram) and Google, to place cookies and track your behavior across different websites for targeted advertising.

  • These partners may collect information as per their own privacy policies, and you can opt out through the links below:

5. Cookies Policy

We use cookies to improve your experience on our website. Cookies are small files transferred to your device that allow us to recognize your browser and remember certain preferences.

Types of Cookies We Use:

  • Strictly Necessary Cookies: Essential for site functionality, such as shopping carts and checkout.

  • Analytics Cookies: Help us understand how visitors interact with our site, so we can improve performance.

  • Marketing Cookies: Used by our advertising partners (like Meta and Google) to display relevant ads.

For a list of cookies used on our website, please visit: Shopify Cookies.

You can disable cookies through your browser settings, though some site features may not function properly if cookies are disabled.

6. Third-Party Links

Our website may contain links to third-party websites or services. These sites operate independently and have their own privacy policies. Ajinomoto Foods North America is not responsible for the content or practices of these third-party sites.

7. California Privacy Rights (CalOPPA)

In compliance with CalOPPA, we provide the following rights:

  • You can visit our site anonymously.

  • This Privacy Policy is accessible through a clear link on our website.

  • We update this policy from time to time, and all changes will be posted here.

  • You may correct or update your personal information by contacting us or logging into your account.

Do Not Track (DNT): We honor DNT signals and do not engage in tracking when such mechanisms are enabled.

8. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13. If you believe that your child has provided us with personal data, please contact us immediately, and we will delete the information.

9. Data Breaches

In the event of a data breach, we will:

  • Notify affected users via email within 7 business days.

  • Post a public notice on our website within 7 business days.

10. CAN-SPAM Act Compliance

We collect email addresses for order updates and, if you opt-in, promotional messages. In compliance with the CAN-SPAM Act:

  • We do not use misleading subject lines or sender information.

  • Promotional emails are clearly identified.

  • You may unsubscribe at any time using the instructions in the email.

  • We honor all opt-out requests promptly.

11. Contact Us

If you have any questions about our Privacy Policy or how we handle your data, please contact us:

  • Email: service@zacgcare.com

  • Mailing Address:
    Ajinomoto Foods North America, Inc.
    2395 American Ave, Hayward, CA 94545